SHIPPING & RETURNS
SHIPPING POLICY
At Purelyvea, we partner with trusted global suppliers to bring you the latest micro-wellness innovations. Because we curate and ship our products directly from our international fulfillment centers to cut out middleman costs, our standard delivery times to any address across the United Kingdom typically range between 7 to 14 business days.
Please allow 1 to 3 business days for our team to process and pack your order. As soon as your package is dispatched, we will automatically send you a confirmation email complete with a secure tracking link, allowing you to follow your parcel's journey every step of the way.
RETURN & EXCHANGE POLICY
We want you to absolutely love your new smart beauty tools. If you change your mind or are not completely satisfied with your purchase, Purelyvea offers a straightforward 30-day return policy. You have 30 days from the date you receive your item to request a refund or an exchange, provided the product is unused and in its original packaging.
To initiate a return, simply contact our dedicated customer support team via email. Please note that items should not be sent back to the address on the shipping label; our team will guide you through the process and provide you with the correct return warehouse address for your region to ensure a hassle-free experience.